Support
Questions
Do I need an account?
No. Liunian has no sign-in. Your notes live on your iPhone and sync through your own iCloud when iCloud is on.
How do I manage or cancel Plus?
Plus is an auto-renewing subscription billed by Apple. Open Settings on your iPhone, tap your name, then Subscriptions. You can also manage it from the plan page inside Liunian. Cancelling stops the next renewal; you keep Plus until the period you paid for ends.
How do I restore Plus on a new iPhone?
Open the plan page in Liunian and tap Restore Purchases, signed in with the Apple Account that bought it.
How do I get a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com.
My notes aren't syncing between devices.
Check that both devices are signed in to the same Apple Account, that iCloud Drive is on, and that Liunian is allowed to use iCloud in Settings › your name › iCloud. Sync can take a minute or two on a good connection.
What does Liunian send when I use AI?
Only what an AI feature needs for that request, and only after you agree the first time. Voice notes are transcribed on your iPhone by default. The privacy policy lists exactly what each feature sends.
How do I delete my data?
Deleting a note removes it from your iPhone and your iCloud. Deleting the app removes its data from the device. Our server doesn't keep your notes, audio or photos. To ask what we hold about you, or to have it deleted, write to support@liunianai.com.
Which languages does Liunian support?
English and Simplified Chinese. If your iPhone uses another language, Liunian shows English.